Call Centre Management
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| | Call to Action: Secret Formulas to Improve Online Results
Authors: Bryan Eisenberg, Jeffrey Eisenberg, Lisa T. Davis
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Publication Date: October 31, 2006
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| | One Night at the Call Centre
Author: Chetan Bhagat
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Publication Date: May 7, 2007
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| | Understanding the Linux Kernel
Authors: Daniel Bovet, Marco Cesati
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Publication Date: November 17, 2005
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| | Never Cold Call Again: Achieve Sales Greatness Without Cold Calling
Author: Rumbauskas, Frank J. Jr.
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Publication Date: June 27, 2006
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| | Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment
Author: Brad Cleveland
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Publication Date: November 2006
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| | Neonatology: Management, Procedures, On-Call Problems, Diseases and Drugs (Lange Clinical Science)
Authors: Tricia Lacy Gomella, M. Douglas Cunningham
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Publication Date: September 1, 2003
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| | Configuring Call Manager and Unity: A Step-by-Step Guide
Author: David Bateman
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Publication Date: June 23, 2005
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| | Cisco Call Manager Fundamentals: A Cisco AVVID Solution (Cisco Core)
Authors: John Alexander, Chris Pearce, Anne Smith, Delon Whetten
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| | Fraud Prevention Techniques for Credit Card Fraud
Author: David A. Montague
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Publication Date: August 27, 2004
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| | Judgment: How Winning Leaders Make Great Calls
Authors: Noel M. Tichy, Warren Bennis
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Publication Date: November 1, 2007
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